FAQ


Frequently Asked Questions

Q: I am not receiving the newsletter from JewishPassings.com either regularly or at all. How can I ensure I will always receive the newsletter?

A: Add newsletter@jewishpassings.com and newsletter@www-jewishpassings.ccsend.com to your address book or safe sender's list. Many spam blockers like you to know who you are receiving emails from. Check your trash, junk, and promotions folders.  You may also need to revise your spam settings to a lower threshold.

Q: I cannot view the content of the newsletter. What should I do?

A: You have several options:

  1. At the top of each newsletter, it displays: "Having trouble viewing this email? Click here." Simply click the link. The newsletter becomes visible through your web browser.
  2. Your email program may block our images. In order to allow these images to display, click: "Click here to always download pictures". Note this wording and its position on the page varies from program to program.
  3. You can reset your preferences in your email program to always allow images from newsletter@jewishpassings.com
  4. You can contact us and we will be glad to assist you.

Q: I have a Blackberry device. Is there a way I can view the email newsletter and its images automatically?

A: You have two options:

  1. It depends on what Operating System you have. If you are using 4.5 or later, you can do so by going to Email --> Options --> Email Settings --> then set the Download Images Automatically to Yes.
  2. If you wish to do it manually each time, highlight the email itself and click the trackball, to go to the web version.

Q: If I sign up for your newsletter, will I start receiving solicitations from other companies or services?

A: Absolutely not. We are committed to protecting the privacy of our subscribers. We do not share the e-mail addresses gathered on our list without your written permission. Please review our Privacy Policy on the website for complete details.

Q: How come sometimes there are funeral/burial announcements outside of Toronto included in your newsletter?

A: The Toronto Jewish community is comprised of a large proportion who were not born in Toronto, but have lived in it for many years. Since they may still have parents and siblings living in their home town, when there is a passing, they often place an announcement in a Toronto newspaper or funeral home.  If we have access to this information, we include it in our newsletter.

Q: Do I have to open the newsletter everyday?

A: No. Read it everyday or only a few times a week; the choice is yours.

Q: Why do announcements sometimes have limited information?

A: Some families choose not to publish complete information and, as such, their privacy needs to be respected. On occasion, there is only limited information available at the time of publication and, if new facts become available, we revise the announcement the next day, with a note to that effect.

Q: Why is some information posted after the funeral?

A: The information might only be available after we schedule delivery of the newsletter. Sometimes, our sources publish the information after the fact.